Current Job Openings
Motive - MEI - AZ
The Service Supervisor is responsible for the hiring, training of oversight of customer service staff. They provide technical support and manage projects involving customer service staff, with a primary focus on excellent customer service.
- Provides on-the-job training to staff.
- Acts as a troubleshooting support resource to staff.
- Represents the company in a professional manner in accordance with company standards.
- Conveys information to proper customer contacts.
- Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
- Actively promotes point of sale items and allied products and services.
- Ensures work orders are filled out properly and in a timely manner.
- Communicates with other internal departments (e.g., management and Sales) on any unresolved customer issues.
- Coaches and trains customer service staff to utilize and apply their own critical thinking and troubleshooting skills.
- All other duties as required.
Skills / Other:
- Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions and procedure and technical manuals.
- Ability to define problems and draw valid conclusions on the work that needs to be performed.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Detail-oriented.
- Good written, communication and customer satisfaction skills.
- Ability to deal with difficult situations and maintain a positive attitude.
Experience:
- 2-3 Years of customer service experience, preferably involving the battery industry.
Pay: $25 - $35
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