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Forklift Battery Technician and Field Service

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Motive - MEI - CA
Purpose and Scope:
The Ultra Care/Field Service Technician is responsible for delivering the very highest in customer service and care.  They have extensive knowledge in each service operation that begins with troubleshooting/repairing batteries, battery chargers, and battery handling equipment.  They have honed their technical skills and expanded further into a customer relationship evaluating customer needs and satisfaction.
  • Represents the company in a neat and professional manner in accordance with company standards.
  • Practices safety and good housekeeping in all circumstances.
  • Conveys information to proper customer contacts. 
  • Safely operates a service vehicle and keeps it in good working order. 
  • Operates a forklift truck and reach truck on a regular basis.
  • Safely and correctly processes non-potable water recovered by the battery wash.
  • Tests for and analyzes results of acidity level of water (pH).
  • Performs voltage testing and pressure washing of battery.
  • Performs battery inspections, battery watering, battery washing, and recording of cell voltages and specific gravities.
  • Evaluates power module performance by reviewing its electronics operation and components against specifications.
  • Performs planned and preventative maintenance of chargers.
  • Performs diagnosis of and resolves charger issues (bad fuse, display failure, AC cord, power module).
  • Performs complete cell replacements, welds and burns batteries.
  • Identifies and services components, as needed (e.g., diodes, capacitors, line contactors).
  • Performs battery extractions including change outs to diagnose and repair individual parts or systems (e.g., hydrology, hydraulics, hydro pump, electric motors, couplers, and actuator arms).
  • Installs charger systems.
  • Maintains an accurate assigned parts inventory.
  • Follows assigned schedule to ensure regular product maintenance.
  • Recognizes and addresses safety and EPA issues.
  • Complies with company policies and procedures (regarding issues such as warranty, safety, environmental, OSHA, and hazmat).
  • Actively promotes point of sale items and allied products and services.
  • Ensures work orders are filled out properly and in a timely manner.
  • Establishes good working relationships with customers.
  • Participates in sales process by identifying client opportunity (expanded services, new client, etc.) and conveys said information to appropriate sales personnel.
  • Communicates with others (supervisor, company technicians or other departments, as needed), to coordinate necessary repairs or either resolve customer complaints or seize opportunities.
  • Communicates with Management and Sales regarding any unresolved customer issues.
  • Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions, and procedural and technical manuals.
  • Defines problems and draws valid conclusions on the work that needs to be performed.
  • Interprets a variety of instructions furnished in written, oral, diagram, or schedule form.
  • All other duties as required.

  • 1-3 Years of battery industry or related experience, preferably in a field service environment.

Pay: $24 - 30/hr