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Collections Specialist

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Motive - MEI - CA
The Collections Specialist performs collection efforts.
  • Run A/R Aging reports on assigned companies and review all past due accounts.
  • Perform high volume of customer collection calls and/or email correspondence to collect overdue customer balances.
  • Resolve customer invoice collections issues and billing disputes issues. Requires partnering with Sales and AR/ billing team to resolve and bring to closure.
  • Research disputed account balances; correct any errors, including misapplied payments or credits.
  • Build and maintain customer relationships and conduct ongoing customer contact (sending invoice copies, statements, checking on status).
  • Communicate to supervisor and management on customer past due and collection efforts.
  • Enlist the efforts of sales management when necessary to accelerate the collection process.
  • Update ERP system with customer contact details and communicate important billing procedure updates/ changes to AR team members.
  • Keep correspondence log and accurate records on customer collections efforts, expected pay dates and amounts. Follow up to verify that payments were made. Be prepared to review at AR meetings.
  • Work with supervisor on issuing legal collections letters and credit holds.
  • All other duties as required.

Education/ Training:
  • Minimum of 5 years in A/R and collections preferred.
  • College degree in Finance or Accounting a plus.
  • Computer proficiency and experience with accounting software, MAS 500, preferred.
  • Knowledge and application of GAAP.

Pay: $25-$30/hr