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HR Onboarding Concierge

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Motive - Shared Services
Purpose and Scope: The Onboarding Concierge is responsible for coordinating all items related to the new hire experience. This involves proactively facilitating communications and coordinating items before a new hire's first day. They ensure a new hire experience that is engaging, positive and displays a smooth hand-off.
  • Coordinates the submission and status of offer letters. Tracks offer acceptance. 
  • Plan and organize all details relating to new hire items, communicating and coordinating with all relevant internal departments. 
  • Responds in a timely manner to new hire inquiries with comprehensive answers. 
  • Works with the leadership team to develop, implement and streamline new hire experiences. 
  • Plan and organize all details relating to new hire items, communicating and coordinating with all relevant internal departments. 
  • Identifies (or anticipates) issues and handles through appropriate and timely reference to other parties, with follow-up.  
  • (If onsite, leads an in-person; or if offsite, remotely) Makes an introduction to the new hire's immediate team, highlighting résumé accomplishments to provide some perspective on their character and style. 
  • Provides office tours and introduces new hires to the company's personality, by displaying the desired appearance, tone and voice of the brand. 
  • Leads weekly on-boarding presentation. 
  • During orientation, regularly checks in to provide clarification and resolve any issues. 
  • Obtains, retains and conveys knowledge of new hire location, their needs, behavior and other relevant information. 
  • Maintains open communication; with regular availability to assist with questions or other issues. States and stands by a policy of confidentiality (unless, of course, that compromises legality or safety). 
  • Drives and maintains ADP WFN on-boarding experience. Including but not limited to keeping documents up-to-date, adhering to local, state and federal law. 
  • Ensures compliance with all processes and maintaining a high level of confidentiality at all times. 
  • Provides regular follow-up contact (at 90 days, and potentially other times) with new hires to survey for status and satisfaction. 
  • Local travel weekly and occasional out of state travel required. 
  • Additional duties as assigned.

Skills / Other:  
  • Excellent communication skills, both verbal and written. 
  • Excellent listener. 
  • Engaging personality with a calm and welcoming voice and demeanor. 
  • Able to connect with a wide range of people. 
  • Displays confidence and competence. 
  • Exceptional organizational skills, able to anticipate and prioritize. 
  • Strong problem-solver. May create or revise systems to improve operations.
  • Strong attention to detail. 
  • Confidentiality. 
  • Sense of urgency. 
  • Flexible schedule to accommodate late changes and fluctuating conditions. 
  • Able to intercept and respond to communications outside of traditional business hours.

Education/ Training:  
  • High school graduate or equivalent. Bachelor's degree, preferred. 
  • Computer proficiency with MS Office Suite. 
  • Working knowledge of HRIS and ATS, preferred. 
  • Familiarity with onboarding process, preferred. 

  •  1-2 Years of administrative or Human Resources experience. 
  • Prior experience involving hospitality or high-touch is desirable.

Pay: $64,000/yr