Essential Duties and Responsibilities:

Assistant Dispatch & Scheduling Support

• Assist with technician dispatching and daily job scheduling to support service demand
• Monitor schedules, service boards, and technician availability; adjust assignments as directed
• Communicate job assignments, updates, and changes to technicians in real time
• Track technician status, arrivals, and job completions

Service Coordination & Customer Support

• Support inbound service calls, emails, and service requests
• Collect and verify service information including customer, equipment, and service history
• Provide appointment confirmations and ETA updates to customers
• Escalate service concerns or scheduling issues to leadership as appropriate

Warranty Administration

• Assist with the preparation, submission, and tracking of service warranty claims
• Verify warranty eligibility and required documentation
• Communicate with vendors and manufacturers regarding claim status
• Maintain accurate warranty records and supporting documentation

Administrative & Operational Support

• Create and update service work orders and related documentation
• Ensure accurate data entry in service management systems
• Coordinate with Parts and Service teams regarding parts availability
• Support reporting and administrative tasks related to service activity

Qualifications

Required

• High school diploma or equivalent
• Prior experience in service coordination, dispatch, administrative support, or warranty processing
• Strong organizational skills with the ability to manage multiple priorities
• Proficiency in Microsoft Office and service management systems

Preferred:

• Dispatch or scheduling experience in a service-based environment
• Familiarity with warranty administration processes

Temporary Assignment Terms:

• This assignment is temporary and expected to last up to six (6) months
• This assignment does not guarantee a permanent position or change in job classification
• Compensation, schedule, and overtime eligibility will remain consistent with the employee's current status unless otherwise specified in writing
• Duties may be adjusted based on operational needs during the assignment
• The Company reserves the right to end the temporary assignment early or extend it within business needs, subject to applicable law

Success Indicators:

• Improved scheduling efficiency and service coordination support
• Accurate and timely warranty claim processing
• Positive internal and customer communication
• Consistent documentation and administrative accuracy